Meadow Hill Wellness (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, advertisements, services, and communications, including when you submit information through Meta (Facebook/Instagram) advertisements, our website, or marketing forms.

By using our website or submitting your information, you consent to the practices described in this policy.

Information We Collect

We may collect personal information when you:

• Submit a form through our website or landing pages

• Submit a Meta (Facebook or Instagram) lead form

• Book an appointment or discovery call

• Purchase a product or service

• Subscribe to email or SMS communications

Information collected may include:

• Name

• Email address

• Phone number

• Mailing address (if provided)

• Appointment information

• Program or service interest

• Any additional information you voluntarily provide

We may also collect certain technical and usage data automatically, including:

• IP address

• Device and browser information

• Pages visited on our website

• Advertising interactions

• Referral sources

This information helps us understand how visitors interact with our website and marketing.

Advertising and Tracking Technologies

We use third-party advertising and analytics technologies to measure marketing performance and improve our services.

These may include:

• Meta (Facebook & Instagram) Pixel

• Website cookies

• Analytics tools

• Advertising conversion tracking

These technologies may collect information about your interaction with our website after viewing or clicking advertisements.

You can learn more about Meta’s data practices here:
https://www.facebook.com/privacy/policy

You can control cookie settings through your browser.

How We Use Your Information

We may use the information we collect to:

• Respond to inquiries or requests

• Schedule appointments or consultations

• Deliver products or services

• Provide educational content related to hormone health and wellness

• Send marketing and promotional communications

• Improve our services and customer experience

• Analyze marketing effectiveness and optimize advertising campaigns

Email Communications (Kartra)

If you provide your email address, you may receive emails from us including:

• Appointment confirmations

• Educational content

• Updates about our services

• Marketing or promotional offers

Email communications are delivered through our marketing platform, Kartra.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any email.

Transactional communications related to services you purchase may still be sent as necessary.

SMS Messaging (Twilio)

If you provide your phone number and consent to receive text messages, we may send SMS messages related to:

• Appointment confirmations and reminders

• Customer service communication

• Program updates

• Marketing or promotional offers

SMS communications are delivered through Twilio.

By opting in to SMS communications:

• You agree to receive messages from Meadow Hill Wellness

• Message frequency may vary

• Message and data rates may apply

You can opt out of SMS messages at any time by replying:

STOP

You may reply:

HELP

for assistance.

We will never sell or share your phone number with third parties for marketing purposes.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share information with trusted service providers who help operate our business, such as:

• Email and marketing platforms (Kartra)

• SMS communication platforms (Twilio)

• Scheduling software

• Payment processors

• Website hosting providers

These providers only receive the information necessary to perform their services and are required to maintain confidentiality.

We may also disclose information if required by law or to protect our legal rights.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.

However, no electronic transmission or storage system can be guaranteed 100% secure.

Health Information Disclaimer

Our services relate to wellness and hormone health. Information submitted through website forms, advertisements, or marketing channels should not include sensitive medical details or protected health information (PHI).

Medical information should only be shared through secure patient communication channels or during direct consultations with a practitioner.

Children's Privacy

Our services are intended for adults and individuals over the age of 18. We do not knowingly collect personal information from minors.

Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your data

• Opt out of marketing communications

To make a request, please contact us using the information below.

Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

SMS Terms & Conditions

Last Updated: [March 4, 2026]

These SMS Terms & Conditions govern the use of text messaging services provided by Meadow Hill Wellness. By opting into SMS communications, you agree to receive text messages from Meadow Hill Wellness in accordance with the terms outlined below.

SMS Program Description

By providing your phone number and opting into SMS communications, you consent to receive text messages from Meadow Hill Wellness related to:

• Appointment confirmations and reminders

• Customer service communications

• Program updates and account notifications

• Educational wellness information

• Marketing and promotional offers related to our services

Message frequency may vary depending on your interactions with our services.

Opt-In Consent

By submitting your phone number through our website, forms, advertisements, scheduling systems, or other communication channels, you confirm that:

• You are the authorized user of the phone number provided.

• You consent to receive SMS communications from Meadow Hill Wellness

• You understand that consent to receive SMS messages is not required to purchase services.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan. Meadow Hill Wellness is not responsible for any messaging charges incurred through your wireless provider.

Opt-Out Instructions

You may opt out of SMS communications at any time.

To stop receiving text messages, reply:

STOP

After sending STOP, you will receive a confirmation message and will no longer receive SMS messages from us.

Help Instructions

For assistance with our SMS messaging program, reply:

HELP

or contact us directly at:

[410-205-9005]
[concierge@meadowhillwellness.com]

Privacy

Your privacy is important to us. Your phone number and personal information will never be sold or shared with third parties for marketing purposes.

For more information on how we collect and use your data, please review our Privacy Policy above.

Supported Carriers

SMS services are supported by most major U.S. carriers, including but not limited to:

• AT&T

• Verizon Wireless

• T-Mobile

• Sprint

• Other regional carriers

Carriers are not responsible for delayed or undelivered messages.

Changes to SMS Terms

Meadow Hill Wellness may update these SMS Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.

Insurance Coverage & Financial Responsibility (Maryland)

Renew Her at Meadow Hill Wellness offers an annual membership designed to support women’s health and wellness in mid-life. The membership includes medical care and wellness-related services provided by licensed healthcare professionals, as well as educational and supportive offerings.

Renew Her at Meadow Hill Wellness operates as a self-pay medical and wellness practice and does not participate with, bill, or accept payment from insurance plans. As such, services and memberships are not eligible for insurance reimbursement, including but not limited to private insurance, Medicare, Medicaid, or Maryland Medical Assistance.

By enrolling in the Renew Her annual membership or receiving services, you acknowledge and agree to the following:

1. Annual Membership – Self-Pay Medical Care

Renew Her is offered as an annual membership that includes medical care and related wellness services. All services are provided on a self-pay basis only. Renew Her at Meadow Hill Wellness is non-participating with all insurance plans and does not submit claims on a client’s behalf.

2. No Insurance Billing or Reimbursement

Renew Her at Meadow Hill Wellness does not accept insurance payment for medical or wellness services. Membership fees and service charges are not covered benefits under insurance plans, and reimbursement is not expected. Any attempt by a client to submit receipts or documentation to an insurance carrier is done solely at the client’s discretion and risk.

3. No Insurance Claims or Coding

Unless explicitly stated in writing, Renew Her at Meadow Hill Wellness does not provide insurance claims, CPT codes, ICD-10 diagnostic codes, or superbills for the purpose of seeking insurance reimbursement.

4. Client Financial Responsibility

Under Maryland law, when a patient chooses to receive care from a non-participating, self-pay practice, the patient remains fully responsible for all charges, regardless of insurance status, coverage determinations, or claim denials.

5. Scope of Care

Medical care provided through the Renew Her membership is intended to support women’s health and wellness during mid-life. Services are provided within the scope of the provider’s licensure. Participation in the membership does not guarantee specific outcomes, and patients may seek care from other healthcare providers at their discretion.

6. Acknowledgment and Acceptance

By enrolling in the Renew Her annual membership, the client confirms that they:

• Understand the membership is annual and self-pay
• Understand that medical care is provided but insurance is not accepted
• Agree to assume full financial responsibility for all membership fees and services
   

Short Disclosure (Website / Enrollment Use)

Renew Her at Meadow Hill Wellness is an annual, self-pay membership that includes medical care supporting women’s health and wellness in mid-life. Insurance is not accepted.

More Detailed Membership T+C 

Maryland Membership Agreement

1. Program Overview

Renew Her at Meadow Hill Wellness (“Practice”) offers an annual, self-pay membership designed to support women’s health and wellness in mid-life. The membership includes medical care, health coaching, wellness support, and educational services, which may be provided in person and/or via telehealth.

2. Membership Term

This agreement covers a twelve (12) month membership period beginning on the enrollment date. Membership benefits, renewal terms, and fees are disclosed separately and incorporated by reference.

MEDICAL CARE AND HEALTH COACHING

3. Medical Care

Medical care provided through the membership is delivered by licensed healthcare professionals acting within the scope of their licensure under Maryland law. Medical care may include:

• Medical evaluations and assessments
• Diagnosis and treatment of medical conditions
• Prescription management, when clinically appropriate
• Clinical recommendations and follow-up care

Medical care is governed by applicable Maryland healthcare laws and professional standards.

4. Health Coaching

Health coaching services are non-clinical and focus on supporting health and wellness goals through:

• Education and information sharing
• Lifestyle guidance (e.g., nutrition, movement, stress management, sleep)
• Goal-setting, motivation, and accountability
• Behavior change support

Health coaching does not include:

• Medical diagnosis
• Treatment of disease
• Prescription of medications
• Interpretation of diagnostic tests

• Medical decision-making
   

  When a licensed healthcare professional provides health coaching, they do so solely in a coaching capacity, unless explicitly identified as providing medical care.

5. Distinction Between Services

Medical care and health coaching are separate services, even when provided by the same individual. Clients may ask at any time whether a service is medical care or health coaching and may decline any service.

TELEHEALTH SERVICES (MARYLAND)

6. Telehealth Medical Care and Coaching

Medical care and health coaching may be provided via secure telehealth platforms, consistent with Maryland law.

Clients acknowledge that:

• Telehealth involves electronic communication and may carry inherent risks (e.g., technical interruptions or unauthorized access despite safeguards).
• Telehealth services are not appropriate for emergencies. In an emergency, clients should call 911 or seek immediate in-person care.

• Clients must be physically located in a jurisdiction where the provider is authorized to practice at the time of telehealth services.
   

  Participation in telehealth services is voluntary, and clients may request in-person services when available.

FINANCIAL TERMS AND INSURANCE

7. Self-Pay Membership / No Insurance

Renew Her at Meadow Hill Wellness operates as a self-pay medical and wellness practice.

• The Practice does not accept, bill, or participate with insurance plans, including Medicare, Medicaid, or Maryland Medical Assistance.
• Membership fees and services are not eligible for insurance reimbursement.
• The Practice does not provide insurance claims, CPT codes, ICD-10 codes, or superbills unless explicitly agreed to in writing.
   
• 8. Client Financial Responsibility

Clients are fully responsible for all membership fees and service charges, regardless of insurance status or coverage determinations.

INFORMED CONSENT AND PRIVACY

9. Informed Consent

By enrolling, the client voluntarily consents to:

• Receiving medical care from licensed providers
• Participating in non-medical health coaching services
• Receiving services in person and/or via telehealth

No specific outcomes are guaranteed.

10. HIPAA and Privacy

Medical services provided through the Practice are subject to the Health Insurance Portability and Accountability Act (HIPAA) and applicable Maryland privacy laws.

• Clients will receive a Notice of Privacy Practices.
• Health coaching records may be maintained separately but may be included in the medical record when relevant for care coordination.
• Clients authorize reasonable information sharing within the Practice to support care, safety, and continuity.